FAQ
The Jerky
What makes Got Beef different from gas-station jerky?
Go read the label on the gas-station stuff. We'll wait. Theirs reads like a science-fair project. Ours says beef, sea salt, ground pepper — ingredients you can pronounce, spell, and find in your own kitchen. We hand-cut whole brisket, season it with real spices, and that's it. No corn syrup, no mystery powders, no filler.
What cut of beef do you use?
Brisket. Real, whole-muscle brisket — not ground-and-formed scraps pressed into a strip. It's why our jerky tastes like actual steak, with a tender-but-meaty chew.
What flavors do you make?
Four, all built on the same clean base: Salt & Pepper (the original), Salt, Pepper & Garlic, Serrano, Salt & Pepper (with a fresh kick), and Carne Asada (lime, cilantro, and a little heat). New to us? Grab the 4-Flavor Sampler and find your match.
How spicy is the Serrano / Carne Asada?
A real but friendly heat — fresh serrano pepper, not a novelty challenge. Most folks who "don't do spicy" are fine with it. If pepper isn't your thing, start with Salt & Pepper or the Garlic.
Is it tough or tender?
Tender with a real chew — the way brisket should be. We dry it to hold flavor and texture, not to turn it into shoe leather.
Ingredients & Nutrition
What's actually in it?
- Salt & Pepper: Beef, ground pepper, sea salt.
- Salt, Pepper & Garlic: Beef, sea salt, pepper, garlic.
- Serrano, Salt & Pepper: Beef, sea salt, table-grind pepper, serrano pepper powder.
- Carne Asada: Beef, sea salt, pepper, lime, cilantro, paprika, cumin.
That's the whole list. If you can't pronounce it, it's not in the bag.
Is it gluten-free?
Yes. Every flavor is gluten-free.
Is there added sugar, MSG, or nitrates?
No added MSG and no added nitrates. We keep sugar out of the recipe — the flavor comes from the beef and the spices, not from sweeteners.
Is it keto / low-carb / high-protein?
Yes — it's naturally high in protein and very low in carbs, which makes it a solid keto and low-carb snack. Check the Nutrition Facts on each product page for exact numbers per flavor.
How big is a bag?
Each bag is 3 oz (85g) — about three servings of pure brisket.
Where is it made?
Made in the USA and USDA-inspected. Hand-cut and seasoned in small batches.
Shipping & Delivery
How long until my order ships?
Orders are packed and shipped within 1–2 business days. You'll get a tracking email the moment it leaves us.
How long does delivery take?
Most U.S. orders arrive within 3–5 business days after shipping, depending on your location.
Do you offer free shipping?
Yes — free shipping on all U.S. orders over $100. Orders under $100 ship at a flat rate calculated at checkout.
Does the jerky need to be refrigerated in transit?
Nope. Our jerky is shelf-stable, so it travels just fine — no ice packs, no cold chain, no melting. Toss it in a bag, a glovebox, or a backpack.
Do you ship internationally?
Not yet — we currently ship within the United States only.
My tracking hasn't moved / my package is late. Help?
Carriers occasionally stall. If your tracking hasn't updated in a few days, email us at Problems@gotbeef.us with your order number and we'll chase it down.
Returns & Guarantee
What's your guarantee?
We stand behind every bag. If something's wrong with your order, we'll make it right — replacement or refund. No hoops.
Can I return jerky if I don't like it?
For food-safety reasons we don't take back opened food. But if a flavor wasn't your match, reach out — we'd rather earn your trust than win an argument over a bag of jerky.
My order arrived damaged or wrong. What do I do?
Email Problems@gotbeef.us with your order number and a quick photo within 72 hours of delivery and we'll send a replacement or refund — no return needed.
How fast will I hear back?
We reply within 1 business day. Real people, not a bot maze.
Orders, Discounts & Account
Do you have a discount for first-time orders?
Try the 4-Flavor Sampler — use code GRANNY to get all four flavors for $12.50 a bag instead of $20. Best way to taste the whole lineup.
How do I use a discount code?
Add your items to the cart, head to checkout, and enter the code in the discount code box. The price updates instantly.
Can I change or cancel my order after placing it?
If it hasn't shipped yet, yes — email Problems@gotbeef.us ASAP with your order number and we'll catch it before it goes out.
I have a question that isn't here.
Email us at Problems@gotbeef.us — we actually read these.
Wholesale & Bulk
Can I sell Got Beef in my store?
Love it. Email Problems@gotbeef.us with your business, location, and the quantity you're after, and we'll send wholesale pricing.
Do you do custom or bulk orders for events / gifts?
Yes — for large gift orders or events, reach out at Problems@gotbeef.us and we'll sort you out.